Frequently Asked Questions

Explore our frequently asked questions

What are the hours of operation?


Midtown Omaha
M-F: 8:30am -7pm
Saturday: 8:30am-5pm
Sunday:10am -2pm

South Omaha
M-F:9am-7pm
Sat: 9am – 2pm

Fremont Pharmacy
M-F: 8:30am -7pm
Saturday: 9am – 2pm

Fremont Medical Supply
M-Tu: 8:30am-5pm
W:8:30am-7pm
Th-F: 8:30am-5pm

Where are you located?

Midtown Omaha
4924 Center Street
Omaha, NE 68106

South Omaha
2401 N Street
Omaha, NE 68107

Fremont Pharmacy
350 West 23rd Street
Fremont, NE 68025

Fremont Medical Supply
424 West 23rd Street
Fremont, NE 68025

Do you deliver on the weekends?

We offer delivery Monday – Friday.

What is your fax number?

Pharmacies
Center Street Fax: 402-558-7388
Compounding Fax: 402-561-1252
Specialty Pharmacy Fax: 844-673-2244
N Street Fax: 402-734-8824
Fremont Fax: 402-727-4244

Home Medical Equipment
Respiratory Fax: 402-558-0135
Center Street Fax: 402-315-1948
Fremont Medical Equipment Fax: 402-727-3982

How do I get my prescription refilled or transferred?


There are few convenient ways for getting refills.  You can call our store and talk with a representative about your refills or you can go online and refill your prescription using on online refill system.

It’s simple to transfer your prescription.  All we need is where you currently fill your prescriptions, your insurance information as well as your phone number.

Do you accept my prescription insurance plan?

We accept a majority of prescription insurance plans. You are responsible for any co-payment required by your insurance carrier.

Do you deliver?

Kubat retail pharmacy delivers prescriptions in the Omaha, Fremont and surrounding areas.  If you get your prescription called into us by noon we’ll have it delivered the same day.  If it was called in afternoon we’ll get it to you the next day.  We do not currently deliver on the weekends.

Can you call me when it is ready?

Yes, we can contact you when your prescription is ready.

What is compounding?

Compounding is the art and science of preparing custom medications.  At times, an individual may not be able to use manufactured medications.  Maybe a dosage form is not commercially available, or the individual may be allergic/sensitive to dyes, preservatives or additives.  Compounders can custom make a medications in the best dosage form for the individual. 

Where are you located?

We are located at 4924 Center Street Omaha, NE 68106

What is the fax number?

The compounding fax number is 402-561-1252.

How long will it take to fill my prescription?

As a general policy, we ask for 24-28 hours to complete your custom medication.

Since the medication is custom made for the individual, each compounded medication has varying preparation times depending on a variety of factors such as:

  • Dosage form of the medication
  • Availability of ingredients
  • Communication needed between the doctor, pharmacist and patient.

The time it takes for each medication can be discussed with one of our compounding team members.  Some medications can be ready the same day and others may take a day or longer to complete.

Do you deliver?

We deliver in the Omaha metro and surrounding area for a fee of $5 for custom made medication.  Shipping is available to Nebraska and Iowa patients free of charge. If the product needs to be expedited or requires refrigeration the prices will vary.

Do you mail, what does it cost, and how long will it take?

Yes we can ship your medication to you.  The cost to ship to anywhere in the state of Nebraska and Iowa is free.  Other states there is a $5 per shipment fee. If your medication requires overnight shipping please contact our lab for accurate pricing (402) 558-2474.  We take precaution to pack your medication in temperature sensitive packaging to protect it from outside elements and may have to send it by expedited shipping.

What are the compounding store hours?


Our compounding lab is open Monday – Friday 9am to 5:30pm.

Can you call me when it is ready?

We have an automated system that will contact you when your prescription is ready.

Can I pick up my compound on the weekend?

You can pick up your prescription on the weekend.  However, a compounding pharmacist may not be present to answer questions regarding your compounded medication.  You can reach our compounding team Monday – Friday 9am to 5:30pm at 402-558-2474.

What is the difference between Kubat Pharmacy and Kubat Custom Healthcare?

We are two separate pharmacies in one building. Sometimes this creates confusion because our retail pharmacy has extended hours. You can pick up in the same place, but if you are picking up for both pharmacies they may be stored separately. Kubat Custom Healthcare is a compounding only pharmacy while Kubat pharmacy fills manufactured products.

Do you take insurance for compounded products?

Some insurance plans cover compounded medications. You may want to check with your insurance company for your specific coverage. Kubat Custom Compounding does not bill insurances directly at this time. We supply you with a Universal Insurance Claim Form that you may send to your insurance carrier, If they cover compounds, they will reimburse you directly minus your copay. Please note, we accept all major insurance plans in our retail pharmacy.

Why did my doctor call it in to you, can’t my regular pharmacy fill it?

A compounding pharmacy makes your medication specifically for you.  Other pharmacies that do not specialize in compounding do not have the equipment or chemicals to make custom medications.

Can I get a universal claim form?

Download the form here. 

What is the competitive bid? Why can’t you bill Medicare for certain things?

In many parts of the country, Competitive Bidding will require you to obtain certain medical equipment from specific, Medicare-contracted suppliers in order for Medicare to pay. Not all products are subject to competitive bidding in the same area.

Competitive Bidding areas are designated based on the zip code of your permanent residence on file with Social Security. To find out if your zip code is affected by Competitive Bidding, call 1-800-MEDICARE (1-800-4227). You may also visit Medicare.gov and lookup suppliers in your area by zip code (a notice will appear if your area is subject to Competitive Bidding).

What items can you bill medicare for?


Effective July 1, 2016, Kubat Pharmacy is pleased to announce we’re able to file claims to medicare for products covered by the Medicare DMEPOS Competitive Bidding Program.  This program affects Medicare reimbursement in the following categories:

  • Standard (Power and Manual) Wheelchairs, Scooters, and Related Accessories
  • Lift Chair Mechanisms
  • Ostomy
  • Urological
  • Nebulizers
  • Hospital Beds and Related Accessories
  • Walkers and Related Accessories
  • Commodes
  • Canes
  • Ventilator & Tracheostomy
  • Orthotics
  • Complex Rehab
  • Wound Care

How do I get a walker/wheelchair?

Start out with a visit to your doctor.  Discuss your need for either of these items with your healthcare provider.   Visit us with your prescription and medical documentation.  Visit this site to view what type of documentation is needed for your item to be covered. https://med.noridianmedicare.com/web/jddme/policies/documentation-checklists;jsessionid=693360E155A19BC5DA67D1FBFEC1F3C4

Does my insurance cover a walker/wheelchair?

Various insurance plans will cover a walker or a wheelchair.  Medicare will cover 80% of the cost.  If you have a supplement or secondary insurance it may cover the rest.

Why do I have to wait to get my walker/wheelchair?

Insurance providers have qualification guidelines we follow in order to dispense. Please see this guide on the necessary documentation needed to receive these items through insurance.https://med.noridianmedicare.com/web/jddme/policies/documentation-checklists;jsessionid=693360E155A19BC5DA67D1FBFEC1F3C4

What types of equipment do you rent?


We rent wheelchairs, transport chairs, knee walkers, scooters and hoyer lifts.  Give our team a call for rates.

How do I switch over my CPAP supplies from you?


We would need your doctor or old home health company to send over the order, sleep study and face to face notes to switch.

What am I allowed to get for CPAP supplies (respiratory schedule?)

Cushion and filter monthly, Tubing and mask every 3 months , Headgear, water chamber and chin strap every 6 months

Do I need an appointment for a mask fit?

Yes.  We fill up with appointments on a daily basis so it is important to have an appointment so you don’t have to wait or have to schedule for a different day.

What insurance do you take?

Kubat is a Contract Provider for the Following Medicare Replacement Policies:

  • AARP – UHC Medicare Complete
  • Aetna
  • Care Improvement Plus
  • Coventry Advantra
  • Evercare
  • Golden Rule
  • UMR

Additional Insurance Contracts:

  • AARP
  • Aetna
  • Aetna Better Health
  • Arbor Health Plan
  • American Family
  • Bankers Life and Casualty
  • BCBS
  • Cigna
  • Connecticut General
  • Coventry Advantra
  • Coventry National Network
  • Coventry One POS
  • Eaton
  • First Health
  • Homelink
  • Medicaid (IA, NE)
  • Medicare (Ventilators, Trachs,
    Nebulizers, and more)
  • Midlands Choice
  • Prudential
  • State Farm
  • Steamfitters
  • Tricare / Triwest
  • Union Bankers
  • United Health Care –  UHC
  • Unicare
  • University of Nebraska Medical Center Employees
  • Principal

Non Contract Insurance Plan:

  • Humana (Alegent / Kohll’s / Apria / PSI)
  • Coventry One – MIPPA Alegent, Methodist Plans

Medicare Competitive Bid Omaha / Council Bluffs Area Only:

  • Straight Medicare – Oxygen
    American HomePatient / Apria / Focus Respiratory / Heartland (C.B. only) / Lincare / PSI
  • Straight Medicare – CPAP
    American HomePatient/ Apria / FocusRespiratory / PSI  / Heartland (C.B. only) / Lincare

When can I pick up my supplies – what hours?

You can pickup your supplies Monday through Friday 8:30-7:00, Saturday 8:30-5:00 and Sunday 10:00-2:00.  If you order through the voice system please call ahead as we may have not been able to pull the order yet.

Can I just walk in and get a mask?

If you want to stay with the current mask that you already have and are eligible you can walk in and get the mask.  If you are private paying for a new mask and normally do not get your supplies from Kubat’s please bring the mask with you so we make sure that you are getting the correct mask that you previously were using.

Can I private pay for CPAP supplies?

You can private pay for CPAP supplies with no script, but having a script will take tax off.  You will need a script to private pay for a CPAP/BIPAP, nebulizer or medical equipment.

What paperwork is needed to transfer to Kubat?


You will need sleep study, doctors order and face to face notes to switch companies.  If it is for oxygen you will need oxygen testing results.

What is the emergency respiratory phone number?

The emergency respiratory number is 402-558-1192.  You will speak to the answering service after 5:00 pm and they will relay your issue to the therapist on call.  Respiratory does not go out after hours for CPAP/BIPAP or nebulizer equipment